Course Information
Dates and Times
14 – 16 October 2026
9:00 am -3:00 pm SAST
Venue
Presented live from our virtual studio using Zoom video conferencing
Course Accreditation
This course is aligned with the Guide to the Business Process Management Common Body of Knowledge (BPM CBOK®) v4.0.
Who Should Attend
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About The Course
This advanced course covers the design of digital business processes using advanced process modelling and simulation, as well as the automation, monitoring, and optimization of processes using Business Process Management (BPM) techniques, technologies and tools. The course includes the application of Artificial Intelligence (AI) orchestration and automation tools for process automation.
By attending this course, you will gain the knowledge and skills to apply state-of-the-art process thinking and techniques to the automation of critical business processes to improve customer experience, reduce costs, increase employee efficiency and improve regulatory compliance.
Course Content
Introduction to Process Automation
The Business Process Management (BPM) Lifecycle
Why automate business processes?
Setting automation goals and objectives
The importance of good process design
Business Process Design
Process modelling for automation using Business Process Model and Notation 2.0 (BPMN 2.0)
Defining process data requirements
Modelling business process decisions
Developing an executable process model
Practical design work
Business Process Simulation and Automation Tools
Model-driven process automation platforms
Business Process Management Systems (BPMS)
Business Orchestration and Automation Technologies (BOAT)
Robotic Process Automation (RPA)
Applying AI for task and decision automation
Agentic Process Automation (APA)
Process mining
Using the Process Automation Framework to select the right technologies and tools
Implementing and Optimising Digital Processes
Planning for process automation
Implementing a process automation model
The importance of change management
Optimizing an implemented process
Making your process automation projects successful
Demonstrations and practical hands-on exercises using case studies are given throughout the course.
Virtual Course Presentation
- Our experienced instructors are Association of Business Process Management Professionals (ABPMP) Registered Training Providers
- You will be able to see, hear, and talk to our instructors, as well as ask questions and participate in discussions.
- Attend the course at your home or office – all you need is a computer and an internet connection
Why Choose Viewpoint Training?
Build the skills your team needs to drive operational excellence with expert training designed for real-world applications.
International Alignment
Aligned with the Guide to the Business Process Management Body of Knowledge (BPM CBOK®), the internationally recognized standard for process management professionals and Business Process Management practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Certified and Experienced Instructors
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
