Course Information
Dates and Times
07 – 08 October 2026
9:00 am -3:00 pm SAST
Venue
Presented live from our virtual studio using Zoom video conferencing
Course Accreditation
Who Should Attend
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About The Course
To remain competitive in today’s global economy, businesses need to continuously improve their business processes. Existing processes are usually too costly, too wasteful, and often irrelevant to their intended purpose.
This course on Business Process Improvement and Redesign will provide you with the knowledge and skills to analyse, redesign, transform and continuously improve business processes to achieve breakthrough business performance. A framework to practically apply the methods and techniques is also provided.
Course Content
Aligning Business Processes with Business Strategy
- Identifying strategic choices
- The seven elements of a strategic plan
- Using the Business Process Integration Triangle
Defining Business Process Architecture
- Identifying major business processes
- Defining process boundaries and scope
- Classifying business processes
- Generic process architecture frameworks
Selecting Processes for Improvement
- Process selection criteria
- Process selection techniquesUnderstanding the Existing Process
- Map the current process
- Diagnosing the health of the process
- Measuring process performance
Understanding Process Stakeholder
- Identifying process stakeholders
- Documenting process stakeholder requirements
Improve the Process
- Identify process problems
- Conduct root cause analysis
- Apply continuous improvement techniques
Redesigning the Process
- Creating the process vision
- Using the Process Redesign Heuristics
- Applying innovative redesign techniques
Building the To-Be Process Model
- 10 steps to document the to-be process model
- Applying the 10 steps to a practical example
Transforming the Process
- Aligning human resource
- Harnessing process automation technology
- Applying change management
Practical hands-on exercises and case studies are given throughout the course.
Virtual Course Presentation
- Presented live from our virtual studio using Zoom video conferencing.
- Our experienced instructors are Association of Business Process Management Professionals (ABPMP) Registered Training Providers
- You will see, hear and be able to talk to our instructors as well as ask questions and participate in discussions.
- Attend the course at your home or office – all you need is a computer and an internet connection.
- The course includes a practical exam, and upon passing it, you will receive a Certificate of Competency.
Why Choose Viewpoint Training?
Build the skills your team needs to drive operational excellence with expert training designed for real-world applications.
International Alignment
Aligned with the Guide to the Business Process Management Body of Knowledge (BPM CBOK®), the internationally recognized standard for process management professionals and Business Process Management practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Certified and Experienced Instructors
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
