Course Content

Module 1: Foundation | Understanding Integrated Business Process Management (IBPM)

• What is Business Process Management (BPM), and why does integration matter?
• The limitations of siloed process improvement initiatives
• Integrated Business Process Management: a unified method from strategy to execution
• Process hierarchy and classification
• he importance of business process architecture
• Establishing process ownership and governance structures

Module 2: Analysis | Understanding and Diagnosing Processes

• Capturing the as-is process: techniques and common pitfalls
• Diagnosing process health: identifying waste, bottlenecks, rework and handoff failures
• Applying the three levels of performance framework: organisation, process and job/performer
• Measuring process performance

Module 3: Design | Getting Processes Right Before Selecting Technology

• The process-first principle: why design must precede technology selection
• Designing the to-be process: guidelines and best practices for process redesign
• Common design anti-patterns and how to avoid them

Module 4: Implementation and Optimisation | Making Change Stick

• Translating process designs into implementable specifications
• Evaluating process automation options: Robotic Process Automation, BPM platforms and AI-assisted automation
• Selecting the right automation technology for your process context
• Monitoring process performance post-implementation: dashboards and process mining fundamentals
• Managing process change: stakeholder

Module 5: Success Factors | Building Organisational BPM Capability

• Critical success factors for BPM initiatives: what the evidence shows
• Avoiding the most common BPM programme failures
• The process-aware organisation: culture, capability and commitment
• Building an internal BPM Centre of Excellence
• Applying the Integrated BPM Method in your organisation

LEARNING OUTCOMES
On completing this course, delegates will be able
to:

• Apply the Integrated BPM Method to a real process improvement initiative
• Analyse and diagnose business processes using structured techniques
• Use the right approach to process design
• Evaluate and select appropriate automation technologies based on process requirements
• Establish governance and continuous improvement practices that sustain process performance