Course Information
You may register and begin this course at any time.
This course covers the same content as our instructor-led course but is delivered using our elearning platform so you can learn at any time and place using either your computer or phone.
Registration gives you access to the course material for three months.
Who Should Participate
Procedure Writers, Compliance Officers, Business Process Analysts, Business Analysts, Human Resource Specialists, Business Managers, Information Technology Professionals, Process Owners, Quality Specialists. All those responsible for business efficiency and effectiveness.
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About The Course
This self-paced elearning course will help you gain control of your organisation through effective operating procedures. You will learn to write and implement business-friendly Standard Operating Procedures (SOPs) that support policies and ensure business processes are auditable in the most efficient way.
All business processes should have Standard Operating Procedures (SOPs) for each activity to make sure managers can control and staff can perform their work reliably and efficiently. This will enable organisations to ensure policies are adhered to, business rules enforced, operational risk is reduced, and regulatory compliance is part of everyday business.
Standard Operating Procedures are documents containing accurate and detailed instructions to perform a business activity. They have a force of a directive, covering the tasks of a process that require standardising and controlling without loss of effectiveness.
In this course you will learn to write and implement business- friendly SOPs that support policies and ensure business processes are auditable and performed in the most efficient way.
Course Content
- The Business Governance Framework
- Business Processes, Policies and
- Procedures
- The Purpose of SOPs
- The SOP Development Process
- The Elements of a Fully Dressed SOP
- How to write Effective SOPs
- Checking SOP Quality
- Linking to Business Policies and
- Business Rules
- Standardising Business Processes using
- SOPs
- Gaining Compliance Through SOPs
- Using SOPs for Staff Training
- Communicating and Implementing SOPs
- Practical examples are given throughout
the course.
Why Choose Viewpoint Training?
Build the skills your team needs to drive operational excellence with expert training designed for real-world applications.
International Alignment
Aligned with the Guide to the Business Process Management Body of Knowledge (BPM CBOK®), the internationally recognized standard for process management professionals and Business Process Management practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Certified and Experienced Instructors
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
