Course Information
Dates and Times
27 – 28 August 2026
9:00 am – 3:00 pm SAST
Venue
Presented live from our virtual studio using Zoom video conferencing
Who Should Attend
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About The Course
This course helps organizations increase management control and employee effectiveness through well-documented operating procedures. Delegates will learn to write and implement business-friendly Standard Operating Procedures (SOPs) that are unambiguous, easy to follow and useful.
All business processes should have Standard Operating Procedures (SOPs) for each activity to make sure employees can perform their work consistently, reliably and efficiently. This will enable organizations to ensure policies are adhered to, business rules enforced, operational risk is minimised, and regulatory compliance is part of everyday business.
Well developed SOPs are essential for the documentation of processes for ISO 9001:2015 certification.
WHAT ARE SOPs?
Standard Operating Procedures are documents containing accurate and detailed steps to perform operational tasks. They have the force of a directive, covering the tasks of a process that require standardising and controlling without loss of effectiveness.
Course Content
- The Business Governance Framework
- Business policies, business processes, procedures, business rules and guidelines
- What are Standard Operating Procedures (SOPs)?
- Why are SOPs needed?
- Who should develop SOPs and who
should use them? - The SOP Development Process
- Determining the scope of SOPs
- How to gather information to develop SOPs
- Analysing the requirements for developing the SOP
- Writing action steps using keywords and a standard rule set
- Writing alternative and conditional action steps
- Essential SOP elements
- A useful template for fully detailed SOP
- Using a SOP development tool
- Checking SOP quality
- Conducting SOP validation
- Aligning SOPs with business processes modelled using BPMN 2.0.
- Communicating and Implementing SOPs
- Using SOPs for employee onboarding and training
- Writing procedures for quality management
- Gaining compliance through SOPs
Practical hands-on exercises and case studies are given throughout the course.
The course includes a work-based, post-course assessment.
Virtual Course Presentation
- Our experienced instructors are Association of Business Process Management Professionals (ABPMP) Registered Training Providers
- You will be able to see, hear, and talk to our instructors, as well as ask questions and participate in discussions.
- Attend the course at your home or office – all you need is a computer and an internet connection
Why Choose Viewpoint Training?
Build the skills your team needs to drive operational excellence with expert training designed for real-world applications.
International Alignment
Aligned with the Guide to the Business Process Management Body of Knowledge (BPM CBOK®), the internationally recognized standard for process management professionals and Business Process Management practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Certified and Experienced Instructors
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
